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Friedman helps pass oversight reform bill for veterans’ homes

Cindy FriedmanFriedman

Sen. Cindy F. Friedman (D-Arlington) joined her colleagues in the state Senate on March 10 to unanimously pass legislation to increase public oversight of the administration of state-operated veterans’ homes in Holyoke and Chelsea.

To improve safety and transparency at the veterans’ homes, the bill would restructure the chain of command to more closely match established administrative practices used in hospitals and other large organizations.

This legislation follows continued scrutiny of administrative failures at the veterans’ home in Holyoke, which led to the tragic deaths of 77 veterans during the early days of the pandemic. It builds on recommendations made by the Special Joint Oversight Committee on the Soldiers’ Home in Holyoke Covid-19 Outbreak, which investigated the tragedy.

Played lead role

In the wake of the Holyoke Soldiers’ Home outbreak, Friedman played a lead role in negotiating a bond bill to finance construction of a new home.

“I am so pleased that this bill passed the Massachusetts Senate, as it ensures added protections to the health and wellbeing of veterans at these state-run facilities,” stated Sen. Friedman, Senate Chair of the Joint Committee on Health Care Financing, in a March 11 news release. “My work on the Holyoke Soldiers’ Home bond bill provided me with an understanding of just how important these facilities are to Massachusetts veterans and with stronger oversight, we can improve the services the facilities offer while also preventing future tragedies.”

A similar version of the bill previously passed the state House of Representatives, so a conference committee will now be appointed to resolve any differences between the Senate and House versions.

This comprehensive reform bill is designed to increase the safety of residents of veterans’ homes in the Commonwealth. A new, full-time ombudsperson would receive, investigate, and assist in resolving complaints related to the health, wellbeing, and rights of veterans’ homes’ residents and staff. To effectively aid these efforts, a public hotline would be created for residents and staff to direct concerns.

Regular inspection

The bill would also task the Department of Public Health (DPH) with regularly inspecting the homes; all inspection reports would be made publicly available, excluding identifying information of patients and staff. Additionally, veterans' homes would have to be licensed as long-term care facilities by DPH and adhere to the same standards and regulations.

Amendments adopted during floor debate will ensure that all veterans’ homes employ both an infection control specialist and an emergency preparedness specialist; have adequate infection control programs in place; and establish best practices for treating post-traumatic stress disorder.

Other adopted amendments direct the Secretary of Veteran’s Services to conduct an outreach program on the benefits and application process for the veterans’ homes and require all annual reports from the statewide and regional veterans’ homes advisory councils to be publicly accessible online.

State-operated veterans’ homes in Massachusetts are managed by a superintendent, who is responsible for everyday operation of the homes and for ensuring improvements to quality of care. The Senate’s legislation would give the authority to appoint a superintendent for each of the veterans’ homes to the executive director of the Office of Veterans’ Homes and Housing (OVHH). Under the legislation, a superintendent would have to be a licensed nursing home administrator with experience running a long-term care facility. Priority would also be given to superintendent candidates who are themselves veterans.

The executive director of OVHH would be appointed by the Massachusetts Secretary of Veterans Services, which would be elevated to a cabinet-level position, appointed by the Governor. The Secretary would be required to promulgate regulations concerning the operations and administration of veterans’ homes. Elevating the Secretary to a cabinet-level position would facilitate more timely attention to all personnel challenges.

Advisory council

In addition to altering the command structure responsible for managing veterans’ homes, the bill would also create a statewide Massachusetts Veterans’ Homes Advisory Council, tasked with recommending policies to the secretary of veterans services, as well as regional ouncils, which would be tasked with representing the interests of the local community, residents, and family members at each veterans’ home. All of these councils would report annually to the Secretary and to the Legislature. Together with the Secretary of Health and Human Services, these councils would be empowered to submit nominations for and recommend the removal of superintendents.

Furthermore, the bill would require each home to have a full-time specialist in infection control and emergency preparedness and to adhere to medically-sound guidelines for trauma-informed care, including best practices for the treatment of post-traumatic stress disorder (PTSD) and suicide prevention. The homes would also have to maintain organizational plans, updated annually, for normal and emergency operations.

The Senate’s bill would remove existing procedural hurdles which make it harder to donate operating supplies, clothing, medical equipment, personal hygiene products, and holiday gifts to veterans’ homes. This legislation would set procedures and guidelines for filling vacant positions at veterans’ homes, including posting job openings in a timely fashion and ensuring that an employee is available to temporarily be tasked with any unfulfilled emergency duties while the position is vacant. Additionally, annual performance reviews would be mandated for all leadership positions at each home.

To facilitate veterans’ access to health care, state-operated veterans’ homes would be required to accept Medicare and Medicaid payments. The bill would also provide mental health resources to employees of state-operated veterans’ homes who worked during the pandemic and create a commission to rename the Veterans’ Homes in Chelsea and Holyoke after specific Massachusetts veterans.

Finally, the Senate adopted an amendment to establish March 21 as Veterans’ Homes Remembrance Day, to honor the veterans who lost their lives due to the tragic Covid-19 outbreaks at veterans’ homes. 


March 9, 2022: Friedman votes for bills seeking equitable health-care access for women


This news announcement was published Monday, March 14, 2022. YourArlington volunteer Kim Haase prepared the news release for publication.

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