Pay-by-phone app arrives as parking meters restored

PayByPhone logo

Residents and visitors will soon have the opportunity to make safer parking decisions in Arlington when the town introduces PayByPhone on Wednesday, Nov. 4.

PayByPhone is a leading global provider of mobile parking-payment solutions and will be available at more than 500 spaces at surface lots, including the Railroad, Russell Common and Library lots as well as on the streets in Arlington Center. With PayByPhone, visitors to the Center will have a contactless parking option.

“Many have requested a parking-app option since we installed meters in 2016,” said Town Manager Adam Chapdelaine in an Oct. 28 news release. “We are pleased to introduce the PayByPhone app, which provides a convenient and secure option, but one that is also safer during a pandemic to protect visitors who come to support local businesses.”

Free app

PayByPhone services 35 million registered drivers, allowing them to pay for parking with just their smartphone. The free app sends text messages automatically when a parking session expires, giving drivers the ability to extend their parking session without needing to return to their vehicle. Drivers can also begin a session without registering for an account, making it ideal for those who are pressed for time.

“Municipalities in North America are increasingly adopting the PayByPhone app because it simplifies and creates a better parking experience for residents and visitors,” Roamy Valera, PayByPhone CEO, said in the release. “Drivers in Arlington will be joining their neighboring PayByPhone users in Waltham, Somerville and Concord.

The Arlington Center Parking Study was released in May 2014, which recommended a comprehensive parking-management plan. The Parking Advisory Committee works with appropriate town staff to make parking policy recommendations based on this study and other information and research in order to encourage parking turnover in the business districts. Installing meters was one such recommendation and the introduction of a contactless system ensures that the parking experience is seamless in the current environment.

The PayByPhone app will be available Nov. 4, when parking-meter payments in Arlington are again required. Parking meter enforcement will also start on Nov. 4. Parking meter payments have been disabled since March since the pandemic first broke out. The Select Board voted to reinstate payments and enforcement at its Oct. 19 meeting.

Where to download

You can download the PayByPhone app via the iTunes Store or Google Play Store.

Questions about parking enforcement and fines may be directed to the Arlington Police Department at 781-316-3944 or the Arlington Treasurer/Collector Office at 781-316-3030, respectively.

Any questions about bringing an app to Arlington for compatible use with parking meters can be directed to Daniel Amstutz, senior transportation planner, at damstutz at

PayByPhone is a growing mobile payment company, processing more than 125 million transactions annually. Through the company's mobile web, smartphone and smartwatch applications, PayByPhone helps millions of consumers easily and securely pay for parking without the hassles of waiting in line, having to carry change or risking costly fines. A subsidiary of Volkswagen Financial Services AG, PayByPhone is leading the way in the creation of the mobile future.

Oct. 27, 2020: Parking meter charges to be reinstated Nov. 4


This news announcement was published Wednesday, Oct. 28, 2020. The writer is Joan Roman, town webmaster.